Shipping/Return Policies

SHIPPING

What’s the delivery time for orders?

Standard shipping depending on location (2-6 business days). Orders received after 2pm (Eastern Standard) will be shipped out the next business day. All orders received on the weekends (Saturday / Sunday) will be shipped next business day (Monday). For international packages the standard delivery is 7-21 business days. (DUE TO COVID-19 PACKAGES MAY BE DELAYED EVEN FURTHER). When products leave our facility shipping is no longer in our control.

Do you ship internationally? 
Yes we do. The standard delivery is 7-21 business days. (DUE TO COVID-19 PACKAGES MAY BE DELAYED EVEN FURTHER). 

RETURN POLICY

Martous Naturals does not accept returns or issue refunds for opened packages. All sales are final. An unopened package must be certified as “item refused” by the United Parcel Service. Shipping costs are not refundable for returned packages and for products not arriving in a timely manner.